Returns & Exchanges
🪵 Return Policy & Exchanges Policy
Last updated: April 2026
At WOW by Alp, we take pride in creating handcrafted wooden furniture and wall art designed to last. Each piece is produced in our Ankara workshop with premium walnut and olive wood and finishes that respect both form and function. This Handcrafted Furniture Return Policy & Exchanges Policy explains eligibility, procedures, and timelines to ensure a fair and transparent process for our customers worldwide.
1. Handmade Nature of Our Products
At WOW by Alp, we take great pride in the quality and craftsmanship of our handmade wooden furniture. This handcrafted furniture return policy outlines the steps, conditions, and timelines for returns or exchanges. Each item is carefully inspected before shipping, but if an issue arises, we aim to resolve it quickly and fairly.
2. Eligibility for Returns
Because our products are individually handcrafted, natural variations in wood grain, color, and epoxy patterns are normal and celebrated. These variations are not defects and do not qualify as returns or refunds on their own. If you are unsure about a product’s finish or appearance before ordering, please contact us via our Contact Page for additional photos or advice.
We accept returns for eligible non-custom and non-defective items within 14 days of delivery.
After this period, returns may not be accepted.
Custom-made items (including custom epoxy tables, personalized wall art, and bespoke orders) are non-returnable unless there is verified damage during transport.
3. Cancellations
Non-custom orders can be canceled within 48 hours of purchase for a full refund. Custom or made-to-order pieces usually enter production quickly; cancellation after production starts may not be possible. For cancellation requests, please email info@wowbyalp.com with your order number.
4. Damaged or Defective Items
If your product arrives damaged during shipping, notify us within 48 hours of delivery at info@wowbyalp.com. Please include clear photos and, if possible, an unboxing video showing the damage. We will coordinate with the carrier (e.g., DHL, UPS, FedEx) to assess the claim and arrange repair, replacement, or refund as appropriate.
5. Return Shipping Costs
Return shipping costs are the customer’s responsibility unless the product arrived damaged or defective. For returns, we recommend using a tracked courier. International customers should be aware that customs duties and taxes are not refundable. All returns must be authorized by Wow by Alp LLC before dispatch.
6. Refunds
Once we receive and inspect a returned item, refunds are processed within 7–10 business days. Refunds are issued to the original payment method (Stripe, PayPal, credit card, or iyzico). Processing times may vary depending on the payment provider or bank.
7. Exchanges
Exchanges for eligible non-custom items are offered for items of equal or higher value. To request an exchange, contact info@wowbyalp.com with your order details and desired replacement item.
8. Packaging & Care Tips
To ensure safe return transit, repack items carefully using adequate cushioning. For guidance on product care—cleaning, oiling, and humidity control—please visit our Care & Maintenance Guide. Proper packaging reduces the chance of transit damage and speeds up inspection and refund processing.
9. Contact & Return Authorization Support
For all return, exchange, or shipping inquiries, please contact us to receive a Return Authorization Number (RMA)
- Email: info@wowbyalp.com
- U.S. Legal & Billing Office: Wow by Alp LLC, 30 N Gould St Ste 57383, Sheridan, WY 82801, United States
- Production & Fulfillment Workshop: Önder Mah. Yalınç Cad. No: 60/4, Altındağ / Ankara, Türkiye
10. Legal & Reference Links
We follow international consumer protections. For additional information about consumer rights and dispute resolution, see:
11. Processing & Inspection Times
Returned items are inspected upon arrival before refunds are processed. Please allow 3–5 business days for our team to inspect and process returns once the package arrives at our facility. Because our pieces are handcrafted, additional time may be required to evaluate finishes and assembly—this ensures we make a fair assessment.
12. Non-Returnable Items
The following items are not eligible for returns due to customization reasons:
- Custom-made epoxy tables or bespoke furniture
- Personalized wall art or engraved items
- Items explicitly marked as “Final Sale”
13. Return Authorization (RMA) Requirement
Before sending any return, please contact us to obtain a Return Authorization Number (RMA) at info@wowbyalp.com. Returns without an RMA may be delayed or refused. When requesting an RMA, include:
- Your full name and order number
- Photos or video showing the item and any issue
- Reason for return or exchange
14. Late or Missing Refunds
If you have not received your refund within 10 business days after approval, first check with your card issuer or PayPal account. If the refund is still missing, contact us at info@wowbyalp.com with your order number and transaction details—we will investigate promptly.
15. International Orders Notice
We ship worldwide with a focus on the USA, Germany, the UK, Canada, EU countries. Import duties, VAT, customs fees, and clearance charges are the responsibility of the buyer and are not refundable by WOW by Alp. Please check your local import rules before ordering. All financial transactions, dispute resolutions, and billing management are operated under the legal entity of Wow by Alp LLC (Sheridan, WY, USA).
16. Our Commitment
WOW by Alp stands behind its craftsmanship. We aim for transparent, fair handling of returns and exchanges, and we work closely with shipping partners to resolve issues quickly. If you experience any problem, contact us—our goal is your long-term satisfaction.
